If the updates are available, click on install and restart the computer.
In the search box, type, and open HP Support Assistant.Step 2 Install updates using HP Support Assistant Try updating the computer, this will install the latest updates -ġ) In the search box, type, and open Windows Updates.ģ) If the updates are available, click on install and restart the computer. Remember: Do not share any of your personal information such as serial, phone number, email ID, etc. Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:Ĭlick here for steps on finding the information we need! Please provide the correct product number. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.
Printing Errors or Lights & Stuck Print Jobs. Notebook Hardware and Upgrade Questions. If you are still experiencing audio issues after following these steps, then please contact our support team. Now make sure to restart your PC before connecting your interface to test your issue again. Scarlett Solo/2i2 1st and 2nd Generation units will only require the latest USB driver to be installedġ1. Please disable any third-party anti-virus before installing the driver. The necessary software can be accessed from here: Focusrite Downloads Page Download and install the latest version of Focusrite Control from your products download page. Once both have been uninstalled, you can move the Focusrite folder to your recycle bin and restart your PC.ġ0. In the same Focusrite folder, navigate to the Focusrite Control subfolder and run the uninstaller from there.ĩ. Note that you will need to make sure to close out all other software running in the background that is currently using our driver.Ĩ. Now, open your File Manager window and navigate to: This PC > C: Drive > Program Files > Focusrite > Drivers then run the uninstaller from there. Uninstall the greyed out ' Focusrite' devices in the ' Sound, Video, and Game Controllers' tabħ. If a driver was installed multiple times, then these icons may have a number listed with them, e.g. Right click and uninstall all Focusrite related icons that are greyed out here. Please expand the ' Audio Inputs and Outputs' tab so that the devices are displayed like this:ĥ. The Device Manager window should look like this:ģ. To access this, you can search ' Device Manager' in the Windows search bar. Make sure to disconnect the interface from your PC until Step 11. 
The following steps will help you do a full uninstallation of our software before reinstalling things again.ġ. Reinstalling the Focusrite software on a Windows system will help to combat any audio issues caused by conflicts with our audio driver. Applies to: Scarlett 2nd and 3rd Generation, Clarett USB and Clarett+ Range
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